Motorola acknowledges Nexus 6 defect

NY: Google's Nexus 6 has been touted as one of the most solidly built devices with its aluminium frame and hard plastic (non-removable) back. However, a number of users have been reporting that the phone's glued back comes off due to the phone's battery swelling up and expanding.

Disgruntled users have reported the issue on social networks Twitter and Google+ and on Reddit forums. Motorola, which manufactures the Nexus 6 for Google, has even acknowledged the issue and has said that it has come across a number of users who've reported the issue and is offering replacements to affected users. The issue was first reported by Phandroid.

User 'iouiu' from Canada posted on Reddit that the new Nexus 6 phone he ordered from the Google Play Store in Canada, was exhibiting the said defect. He posted, "So I just picked up my delivery of a newly assembled Nexus 6 that I ordered from Play Store in Canada and this is how the phone came out of the box. The back seems to be peeling off from the sides and pressing the cover down does nothing as the back pops back into the same position as seen in the images. I think this is a manufacturing error with the glue becoming too weak in the Canadian winter while shipping." He later posted that Google Play Support was ready to ship a replacement device.

Another user 'chiwalfrm' posted that even he along with four of his friends was facing the same issue and had put in a case to prevent the back from falling off.

Chris Cannon, a user from UK, had replaced a defective unit because of the same defect but even the replacement phone's back was coming away. Motorola Support responded that the user was not the only one to face this issue and could get a replacement.

User Jordan Dunn from Dearborn, Michigan (USA) also had the same complaint. He posted about the issue on Google+. "Damn, Nexus 6 back panel coming unglued! Had to take it to the T-mo(bile) store to show I didn't damage it but they're sending me a new one."

Launched in late-October in the US and in November in India, the Nexus 6 has been in short supply in most markets due to limited units. Following the acknowledgement of this manufacturing defect, it's possible that perhaps Motorola and Google are working on fixing the problems before increasing the production of the phone.