By FnF Correspondent | PUBLISHED: 17, Oct 2022, 22:27 pm IST | UPDATED: 18, Oct 2022, 15:32 pm IST
The Directorate General of Civil Aviation had in 2015 announced unbundling of services, allowing Indian airlines to charge all of their fliers extra for choice of specific seats, luggage and use of airline lounges, among other facilities. “One in every third person surveyed said that the airline they booked did not give the option to secure a free seat,” the survey said.
"Many consumers have been complaining on LocalCircles and other social media platforms about some airlines still charging a fee for allotment of all seats on the plane and there is not a single seat kept for free allocation. However, some airlines continue to charge consumers extra for all seats on the plane,” it said.
According to the platform, during its survey, it was also found that 2 in every three consumers, who booked flights in the last 12 months, paid extra fee for reserving a seat once or more while another 34 percent of them said they had to pay every single time. One in three of those consumers who booked flights say the airline was charging extra fee for allotment of each seat on the plane.
In summary, over 1 in 3 consumers who booked flights in the last 12 months say the airline was charging extra fee for allotment of each seat on the plane. Furthermore, 2 in 3 consumers...Say they paid an extra fee for reserving a seat once or more. Of whom, 34 percent said they had to pay every single time,” LocalCircles said.